Who We Are

Our website address is: https://appraisalbrothers.com/
Appraisal Brothers LLC is a Texas-based residential appraisal firm.

Appraisal Brothers Privacy Policy Overview

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of personal information when you use our services and website. It also explains your privacy rights and how the law protects you.

Scope

This Policy applies to information processed through our websites, SMS and phone communications, email, client order portals, and in the course of performing residential appraisal inspections.

This Appraisal Brothers Privacy Policy applies to all interactions between our team, clients, and property contacts, whether through SMS, email, or secure portals.

Information We Collect

• Contact & Identifiers: name, phone number, email address, and mailing address.
• Property & Order Details: subject property address, access instructions, scheduling preferences, order numbers, and notes provided by clients or AMCs/lenders.
• Communications: email and SMS messages, call notes, voicemail, and appointment confirmations.
• Inspection Records: property photos and notes required for appraisal documentation.
• Form Submissions: when a property contact or client chooses to provide details via our secure form at this link (optional), such as recent remodels, upgrades, or property features.
• Website & Device Data: IP address, browser type/version, pages visited, cookies, and other analytics data.
• Privacy Context: As outlined in the Appraisal Brothers Privacy Policy, all collected information is used only for appraisal-related coordination and compliance.

Sources of Personal Information

• Appraisal Management Companies (AMCs) & Lenders: provide point-of-contact (POC) details necessary to coordinate appraisal inspections, typically through a Letter of Engagement or order portal.
• Directly from Clients: for private assignments, pre-listing appraisals, divorce appraisals, or property measurement requests.
• Directly from You: when you contact us, request a quote, or submit property details via our optional online form.

How We Use Personal Information

• To provide appraisal and measurement services, including scheduling and coordinating property access.
• To verify property details (e.g., occupancy status, completion percentage, gate code, assigned parking, or rent dates).
• To contact you by email, telephone, or SMS solely to coordinate appraisal inspections, confirm property access, request clarifications, or send a one-time quote when requested.
• To comply with legal, regulatory, and client (AMC/lender) requirements such as USPAP or Fannie Mae/Freddie Mac standards.
• To maintain secure records and improve communication processes.
• We handle your information according to the Appraisal Brothers Privacy Policy to ensure transparency, confidentiality, and compliance with USPAP standards.

SMS Communications

Appraisal Brothers LLC uses text messaging (SMS) strictly for informational and coordination purposes. This includes:

• Scheduling and confirming appraisal inspection appointments.
• Verifying property details before inspection (e.g., occupancy type, completion status, gate codes, parking spaces, or tenant details).
• Sharing the optional property details form link (https://form.jotform.com/231396515554157) when a property contact wishes to provide additional property updates or remodel information.
• Sending a one-time quote after verbal consent is given during a phone call.

How we obtain numbers for SMS:

• From AMCs/lenders who provide the contact information for the specific purpose of scheduling or coordinating the appraisal inspection; or
• Directly from clients or property contacts who verbally authorize communication via text for scheduling or quote delivery.

Opt-Out: You may opt out at any time by replying STOP. For assistance, reply HELP.
Message Frequency: Varies by order activity; limited to necessary communications.
Message/Data Rates: May apply.
Appraisal Brothers LLC does not send promotional or marketing texts and does not share or sell SMS consent data.

Confidentiality & Intended Use

For all private appraisal assignments, appraisal reports and related workfiles are considered confidential under the Uniform Standards of Professional Appraisal Practice (USPAP). Access to these materials is restricted to the client and any intended users explicitly named in the Letter of Engagement or authorized in writing by the client.

Appraisal Brothers LLC does not disclose or discuss assignment results with any other parties without the client’s consent, unless required by law or due process.

Data Retention

Records are retained for as long as required by USPAP and applicable regulations (typically five years after report completion, or two years after final disposition of judicial proceedings involving the assignment, whichever is longer).

Security of Your Data – Appraisal Brothers Privacy Policy

We employ reasonable physical, electronic, and procedural safeguards to protect personal data. No method of transmission over the Internet or electronic storage is 100% secure, but we take appropriate measures to prevent unauthorized access, use, or disclosure.

The Appraisal Brothers Privacy Policy emphasizes secure data handling and restricted access to appraisal reports.

Your Choices

• SMS Opt-Out: Reply STOP to any text from us. Reply HELP for assistance.
• Form Submissions: The optional property form is voluntary and used only for property updates relevant to the current order.
• Email Preferences: You may request to limit non-essential emails.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

For any questions regarding this Appraisal Brothers Privacy Policy or data-handling practices, please reach out using the contact information below.

Contact / Compliance Contact

This Policy is provided for general informational purposes only and does not constitute legal advice. Appraisal Brothers LLC complies with USPAP and applicable federal and state privacy laws.